To truly excel amidst our current fast-paced global marketplace, flawless communication skills are a must-have for any business endeavor. From team-building exercises to customer outreach programs or negotiating business contracts- having a rock-solid system that can handle it all is fundamental. The good news is that Aircall’s modern solution set and advanced technology, it redefines how companies connect and communicate in this day and age.
What is Aircall?
Aircall is a cloud-based business phone and call center system that assists in the management and optimization of customer service and sales engagement activities. It is intended for remote offices and teams, and it allows users to combine the program with customer relationship management (CRM) and helpdesk systems, as well as manage calls directly from it.
Features and Benefits
Every successful business relies on effective communication. It links teams, promotes cooperation, and strengthens customer relationships. Let’s explore some of the standout features that make Aircall an indispensable tool for enhancing productivity, improving customer experiences, and driving growth.
Phone System Features
Aircall enables enterprises to set up a virtual phone system that is not limited by geography. Phone system features include the following:
- Toll-Free Numbers
- International Numbers
- Call Conference Solution
- Set Business Hours
- Voicemail
- Advanced Call Routing
- Interactive Voice Response (IVR)
- Phone Extensions
- Blocklist Numbers
- Virtual Call Center
- SMS Business Text Messaging
Collaborative Features
Aircall facilitates collaboration within teams through features like shared contacts, warm transfer, shared call inbox, and call commenting and assignment.
Call Center Features
Aircall understands the value of a well-equipped call center and provides a suite of capabilities intended expressly to improve customer interactions. Some of the features include:
- Real-Time modification
- Call Queuing
- Ring Groups
- Parallel Calls
- Unlimited Concurrent Calls
- Queue Callback
- Time-Based Routing
- Call Recording
- Pause-Resume Recording
Productivity Features
Aircall provides businesses with the tools they need to enhance productivity.
- Call Transcription
- Desktop Notifications
- Ring on Speakers
- Click to Dial
- Forward-to-Phone
- Custom Filters
- Call Tags and Disposition Codes
- After-Call Work
- Power Dialer
- CRM Integrations
- Business Phone App for Mobile
Analytic Features
Analytics lets you keep track of all your call center metrics. You can view and manage your team’s call activity and coach in real-time with the activity feed feature within the Aircall Dashboard. Monitor ongoing calls in real-time to provide support, guidance, and coaching to agents with the call monitoring software. And secretly speak to agents or teammates during live calls to provide them with timely advice with call whispering. These insights help identify trends, bottlenecks, and areas for improvement.
Integrations and Security
Aircall sets itself apart by providing a cohesive connection between frequently utilized helpdesk and customer relationship management (CRM) platforms. By integrating seamlessly with these tools, agents have immediate access to critical client information during calls which enhances the ability for personalized interaction and more efficient workflows.
Single Sign-on and User Roles strengthen Aircall security. Users maintain control over their communication system. This ensures that any efforts of unauthorized access are thwarted while providing support for organizations in reinforcing their security policies.
User Experience with Aircall
Aircall distinguishes itself as a customer-centric communication solution by focusing on providing a seamless user experience. It seeks to give a great user experience, from its easy UI and dependable communication quality to seamless integrations, mobile accessibility, extensive support, and ongoing innovation. Aircall enables organizations to optimize their communication workflows, increase productivity, and provide exceptional service to their users by prioritizing customer satisfaction.
Pricing Structure
Aircall is a 3-tier plan and users can get a 29% discount when paid annually. For a monthly subscription, the Essential plan costs $40 per user per month. Professional Plan costs $70 per user per month. Both plans have a minimum of 3 users. Custom plan cost depends on what the business needs and for this, users need to contact Aircall marketing. This plan requires a minimum of 10 users. Furthermore, it offers a 7-day trial for all who want to test the platform first.