Communication Dialpad

Dialpad illuminates the path to modern connectivity with its impeccable blend of intuitive design, advanced features, and cost-effective pricing, Dialpad stands as a formidable voice-over-internet-protocol (VoIP) service.

It offers a service built on a foundation of innovation, usability, and affordability. Dialpad is a beacon of modern communication that guides businesses towards enhanced efficiency, improved collaboration, and effective connectivity.

What is Dialpad?

Dialpad is a comprehensive all-in-one voice-over-IP (VoIP) platform, that seamlessly combines voice calling, messaging, and meetings within a single application. It is a cutting-edge cloud communication platform and business phone system powered by artificial intelligence. It offers organizations the most advanced VoIP telephony technology to enhance team connectivity and productivity. The platform consists of three integrated products: Dialpad Talk for seamless calling, Dialpad Contact Center for efficient contact center management, and Dialpad Sell, an automated sales dialer. With Dialpad, users can access voice, messaging, video, and meetings all in one place, accessible from any internet-enabled device. It incorporates the latest cloud telephony advancements such as WebRTC and Opus codec to deliver unparalleled clarity in VoIP calls.

Main Features and Benefits of Using Dialpad

Dialpad offers an extensive range of advanced features that are specifically designed to streamline business communications and elevate productivity to new heights.

Ai Voice

Dialpad’s business phone system encompasses a complete set of indispensable features required for efficient call management, including call routing, call forwarding, interactive voice response (IVR), and an array of additional functionalities as follows:

  • Voicemail
  • Porting numbers
  • Local presence
  • Simultaneous Ring
  • Business phone number
  • Business text messaging
  • Virtual phone number
  • Caller ID
  • Visual voicemail
  • Business phone app

Ai Contact Center

Ai contact center key features below empower users to maximize customer conversation.

  • Automatic call distributor
  • Real-time assist
  • Call Queue
  • Auto Attendant
  • Contact center integrations
  • Call center recording
  • Contact center analytics
  • Call recording
  • Voicemail drop
  • Omnichannel

Ai Meetings

Dialpad ensures that users receive transcriptions and call summaries promptly after every meeting, providing a convenient way to review and capture important details discussed during the call.

  • Voice calls
  • Screen sharing
  • Video call
  • Conference call
  • Legal conferencing
  • Video chat
  • Dial-in number
  • Web conferencing
  • Free video conferencing
  • Conference call app

Intelligence and Analytics

Dialpad’s features are carefully designed to deliver valuable insights into the business operations and foster improved collaboration within the team.

  • Dialpad Ai
  • Call analytics
  • Customer Satisfaction (CSAT)
  • Ai sales approach
  • Contact center sentiment analysis
  • Speech analysis


Dialpad offers powerful integrations with popular platforms like G Suite, Office 365, Salesforce, Zendesk, Okta, and more. This ensures that users have seamless access to the technology they require for their roles, all within a user-friendly and comprehensive solution.

User Experience of Dial Pad

Dialpad’s features are thoughtfully organized and easily accessible, empowering users to effortlessly make calls, send messages, initiate video meetings, and manage their contacts. The intuitive nature of Dialpad’s interface minimizes the learning curve, allowing users to quickly adapt and maximize their efficiency.

Pricing Structure

For small companies with a single office location, the Standard plan is an ideal choice. Priced at $15 per user per month, this plan provides comprehensive call control features such as call forwarding, call holding, call transferring, and call muting. Additionally, it allows for ten-participant video meetings, enabling efficient collaboration. The Standard plan also includes valuable benefits like voicemail transcription, off-hours routing, integrations with other applications, and reliable 24/5 support.

Larger businesses can benefit from the Pro plan, which offers enhanced capabilities. Priced at $25 per user per month, this plan extends support to ten office locations and allows the use of desk phones. It enables video meetings with up to 100 participants, facilitating seamless communication. The Pro plan also provides local number support in over 50 countries, the ability to create and manage 25 ring groups, international SMS functionality, and round-the-clock 24/7 phone support.

Dialpad’s Enterprise plan combines the features of the previous plans and expands upon them. This plan is well-suited for well-established businesses that require advanced functionalities. To obtain specific details and pricing for the Enterprise plan, it is necessary to request a quote from Dialpad. It includes unlimited ring groups, IAM/SSO integrations, enhanced 24/7 phone support, support for any number of office locations, and a host of other features.

All three Dialpad plans offer a 14-day free trial, allowing users to explore and experience the features firsthand before making a purchasing decision.

Review Summary


Dialpad combines essential communication tools into a single platform, empowering businesses to communicate effectively and collaborate efficiently. However, Dialpad lacks ready-made integrations as compared to other VoIP platforms like RingCentral.

Ease of Use:

Users find the platform reliable and user-friendly. However, with a plethora of features integrated into one platform, the user interface can be overwhelming. It can take some time to get used to all the menus and finding the features you want is not always easy.

Customer Service:

DialPad provides chat and web customer support 24 hours during weekdays for the standard plan which makes it hard for users to contact customer support during the weekends. However, support for the pro and enterprise plans is available 24/7, along with phone support. They also have an online Help center that helps users find the answers to the most common questions that they have.

Value for Money:

DialPad is a cost-effective VoIP and offers enough options to meet your company's ongoing communication demands. Its state-of-the-art conversational AI is clearly one-of-a-kind and superior to that of its rivals.

Overall Rating: