Communication WhatsApp

There are a few essential apps that are typically among the first to be installed when setting up a new smartphone. Social media apps like Facebook and Instagram are often at the top of the list, followed closely by a popular messaging app of your choice such as WhatsApp, Viber, or WeChat.

Among these, WhatsApp stands out as one of the world’s most popular messengers. It is one of the most widely used messengers globally despite being owned by Facebook, which has faced privacy concerns in the past. WhatsApp stands out as a secure texting app. with end-to-end encryption. It is recognized for its commitment to data protection. Its user-friendly interface and widespread adoption make it an intuitive and powerful instant messaging tool.

In this review, we will delve into the factors that contributed to WhatsApp’s immense popularity.

What is WhatsApp?

WhatsApp Messenger is a versatile messaging application available across different platforms. It facilitates text messaging, audio, and video calls, and seamless sharing of various media like images, location, documents, and more.

Established in 2009 by Brian Acton and Jan Koum, WhatsApp swiftly gained traction, garnering 250,000 monthly active users during the same summer. Through a series of successful investments, WhatsApp eventually found its home with Facebook, being acquired for a staggering $19 billion, marking Facebook’s largest acquisition to date. Subsequently, WhatsApp soared to become the world’s most popular messaging app, with almost 79.6 million users in the United States alone, and 2.24 billion users around the globe.

One of the noteworthy advancements of this App in 2018 was the implementation of end-to-end encryption, ensuring the privacy and security of all communication channels.

Main Features and Benefits of Using WhatsApp

Messaging Privacy

The privacy of personal messages on WhatsApp is maintained, ensuring that the content remains confidential and accessible only to the intended recipients.

  • End-to-End Encryption: All communications on WhatsApp, including messages, calls, photos, and videos, are protected by end-to-end encryption.
  • Chat Locks: Set password to protect most personal chats.
  • Disappearing Messages: When turned on, messages will disappear after you’ve sent them.
  • Block and Report: Users can block or report messages from an unknown or unwanted party.
  • Encrypted Backups: Extends the security provided by end-to-end encryption to safeguard users’ messages stored in iCloud or Google Drive.
  • Privacy Control: Freedom to control what information is shared, how users’ statuses show online, and who has the ability to communicate with them. This includes the following options:
    • Last seen and online
    • Group privacy settings
    • Profile photo Privacy
    • Status privacy
    • Leave groups silently

Messaging, Voice and Video Calls

WhatsApp allows users to send text messages, both individually and in group chats, to stay connected with friends, family, and colleagues. They can also make high-quality voice and video calls to other WhatsApp users enabling real-time communication. Furthermore, all of this can be done not only on mobile phones but also on laptops or desktops, or via Ray-Ban Stories.

Group Conversations

WhatsApp supports group chats and group calls, allowing users to communicate with multiple people simultaneously. Group admins have additional controls, such as managing participants and setting group settings.

GIF’s, Stickers, Photo, and Voice File Sharing

Just like other messaging platforms, WhatsApp has GIFs, stickers, and emojis that are used to express emotions or convey a message without using words. Furthermore, users can share photos and videos and send recorded voice messages.

WhatsApp Business

WhatsApp offers a separate application called WhatsApp Business, designed for small businesses to interact with customers. It includes features like automated messages, quick replies, and business profiles.

User Experience of WhatsApp

WhatsApp is one of the best messaging apps available on the market. It is an easy-to-use communication platform and has a plethora of Gif selections as compared to other message services. It also has a simple and straightforward interface, making it easy for users to navigate and understand its various functionalities.

Pricing Structure

Personal use of WhatsApp is free, and users can enjoy all the features available on the platform.

WhatsApp Business Platform is conversational based and pricing information is provided by the software provider. The first 1000 conversations each month are free and any messages on top of that are charged per 24-hour conversation session. The 4 conversation categories are as follows:

  • Utility conversation: Fulfill specific requests or transactions as agreed upon, providing timely updates to customers regarding ongoing transactions including important notifications after purchases and recurring billing statements.
  • Authentication conversations: Empower businesses to verify users’ identities by utilizing one-time passcodes, which can be implemented at various stages of the login process. This includes account verification, account recovery, and integrity challenges, ensuring enhanced security and authentication measures.
  • Marketing conversations: Engage customers through promotions, offers, informational updates, and invitations that prompt them to respond or take action. Any conversation that falls outside the scope of utility or authentication qualifies as a marketing conversation.
  • Service Conversations:User-initiated conversations will be classified as service conversations, aimed at assisting customers in resolving their inquiries.

Review Summary


WhatsApp has undoubtedly transformed the way we communicate, offering an impressive array of features that cater to our diverse needs. From secure and private conversations to seamless multimedia sharing and excellent voice and video calls, WhatsApp truly excels.

Ease of Use:

The simplicity and user-friendly interface of WhatsApp allows seamless access to its wide range of features without any hassle.

Customer Service:

Customer support is available via the help option of the app, email, and web form A Help center is also provided for additional information.  Unfortunately, WhatsApp does not have a phone number or offer live chat support. The best option for resolving WhatsApp customer service issues is by going to their help desk.

Value for Money:

While WhatsApp does offer some optional paid features, such as WhatsApp Business API for larger enterprises, the core functionality of the application remains free to download and use.

Overall Rating: